Our spa policy must be signed upon arrival each visit.
The health, safety and comfort of our guests and service providers is our #1 priority. We value your business and understand that mutual respect of time and communication will create a great experience every visit.
• I understand that failure to arrive on time may result in an automatic cancellation or request to reschedule.
• I understand that I may be charged a 30% cancellation fee if I cancel within 24 hours of my appointment time or 50% if I do not show for my appointment.
• I understand that Lemon Sage is not equipped to accommodate additional guests or children unless they have been scheduled for a service.
• I understand that I must notify service providers of any allergies prior to receiving a service.
• I understand that my service provider may refuse to provide a service or request a physician‘s approval before providing a service if a risk is detected.
• Non-refundable deposits are deducted from total balance.
• I understand that if I am not satisfied with my service, I must notify the selected service provider prior to leaving the salon | spa. The service provider will attempt to modify the service provided (not to exceed 30 additional minutes). There are no refunds.
• I understand that I am responsible for preparing for my visit and following after care instructions.
• I understand that results for beauty and spa services vary. It may take several visits to determine the best product and / or service plan.
•I understand that massage services, especially deep tissue massage, may cause temporary soreness and/ or bruises. I understand that it is my responsibility to indicate if pressure should be adjusted or request that the service provider discontinue if I am unable to handle the pressure necessary to complete the therapeutic massage. I also understand that massage is provided by a 3rd party contractor and must direct all questions and concerns relating to the massage to the service provider.
Please note: Services / calls
may be monitored for quality and training purposes.